Refund policy

RETURN & REFUND POLICY – AROHA COLLAR CO.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at:
arohacollarco@gmail.com

Returns must be sent to the following address:

Aroha Collar Co.
7C / 522 Marine Parade
Biggera Waters, Gold Coast
Queensland, Australia

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at:
arohacollarco@gmail.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

SIZING POLICY

Please carefully review our sizing guide before placing your order.

As all dogs are different in shape and size, we recommend measuring your pet before purchasing to ensure the best fit.

We do not offer refunds for incorrect sizing if measurements were not checked prior to purchase.

If your item is unused and in original condition, we may offer an exchange for another size depending on stock availability. Customers are responsible for return shipping costs unless the item is faulty.

NON-RETURNABLE ITEMS

For hygiene and pet safety reasons, used pet collars, harnesses, and leashes cannot be returned unless faulty.

We also do not accept returns for:
• Custom or personalised products
• Sale items
• Gift cards

Please contact us if you have any questions about your item before purchasing.

EXCHANGES

The fastest way to receive a replacement item is to return the original item (if approved) and place a new order.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, refunds will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
arohacollarco@gmail.com

SHIPPING AVAILABILITY

We currently ship within Australia and New Zealand only.

IMPORTANT PACKAGING NOTICE

Please carefully open all packages upon delivery, as product packaging may be placed inside the shipping box.